Hopefully any questions you may have about your order or my products can be answered here.
If not – please get in touch using the contact form – and I will try to respond as soon as possible.
Please note that all aspects of the shop, production and shipping are dealt with by me – so I thank you in advance for your patience.
I aim to process orders within 3-5 working days (Mon-Fri).
If there is likely to be any delay, I will notify you as soon as possible via email.
All UK orders are sent via Royal Mail 1st Class service.
Estimated* delivery time: 1-3 working days.
*This time can increase at busy times of the year; i.e. Christmas.
All international orders are sent via Royal Mail International Standard service.
Estimated* delivery times:
Europe: 3 – 5 working days
Rest of World: 5 – 14 working days
*These times are only a guide by Royal Mail. From experience, delivery times can be much longer than this. I cannot accept responsibility for any delays incurred after posting.
Standard shipping does NOT come with tracking.
If you require a tracked service please contact me to enquire about pricing.
No. The Royal Mail services that I use do not include tracking.
If you require a tracked service, please contact me here before placing an order.
Please allow the estimated delivery times stated above – making sure to include my processing time.
If your order has still not arrived after this time, please ensure that you have checked the following:
- Check that you entered the correct postal address on your order.
(If not – I’m afraid there is little I can do)
- Check communal mailboxes, piles of ‘junk’ mail and ask neighbours.
- Check with your local Post Office/depot.
If your order is still nowhere to be seen – please get in touch using this contact form .
Buyers are responsible for any customs and import taxes that may apply.
I am not responsible for any delays due to customs.
Yes – as long as the item has not yet been posted.
I try to process orders within 2-3 working days (Mon-Fri) after receiving an order. So please contact me as soon as possible if you want to cancel an order.
I can only accept returns if a product arrives damaged or defected.
I take great care in making sure all orders are well packaged in protective envelopes/bags/postal tubes.
If your order does happen to arrive damaged or has a defect – you must notify me of any problems within 14 days of receipt of your order.
I will refund or exchange any item returned to me within 21 days of receipt – as long as the returned product is in good condition and in its original packaging.
The buyer will have to pay return postage unless otherwise agreed.